Itaú has come under fire for changing the scoring rules for its Uniclass employees after the launch of the Unique Prize Incentive Campaign. This alteration has led to a significant reduction in points awarded for sales, jeopardizing the variable compensation of bank employees.

Initially, employees were informed that the scoring would be based on the full value of the sales. For example, a sale of R$ 1,500 would earn 1,500 points, while a sale of R$ 4,000 would earn 4,000 points. However, Itaú later revised the scoring system, dividing the sales value by the contract duration. Under a 36-month plan, the same sales would now yield only 41.67 and 111.11 points, respectively.

This sudden change has disrupted employees' pre-planned sales strategies for the month, leading to frustration and confusion. Reports indicate that the lack of clear criteria for directing customers has created conflicts within the Uniclass team, resulting in operational overload and stress among employees. Marselha Lisboa, an Itaú employee and representative of Fetrafi-MG, expressed concerns, stating, "Itaú cannot promote a product under one rule and then change the scoring after the work has been done. This is a lack of transparency and respect. The bank needs to ensure that no one is harmed and address the overload and conflicts within Uniclass."

In response to these allegations, the Sindicato (Union) has sought clarification from Itaú. The bank claimed that its recognition and incentive programs align with strategic objectives and that criteria may be revised over time. However, Itaú maintained that there was no change in the guidelines and directed employees with questions to consult their direct managers. This response did not clarify the discrepancies between the initial guidance and the newly applied scoring system.

By admitting that it can revise criteria based on strategic interests, Itaú appears to normalize changes that affect the already completed work and the compensation of its employees. Ultimately, it seems that the burden falls on those who strive daily to meet their targets.